Privacy Policy

SUPERCRATE (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how information is handled when you use the SUPERCRATE application.

 

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1. User Content & Ownership

 

Users may upload audio, files, metadata, and other content to SUPERCRATE.

• You retain full ownership of all content you upload

• You are solely responsible for ensuring you have the legal rights to use and upload that content

• SUPERCRATE is not liable for copyright infringement or rights violations related to user-uploaded material

 

We do not claim ownership over your content.

 

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2. Access to User Data

 

SUPERCRATE does not access, view, listen to, or manually review user content.

• We cannot see your files, audio, or project data

• We do not monitor creative content

• We do not sell or analyze user content for marketing or profiling

 

Your work stays yours.

 

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3. Third-Party APIs & Processing

 

SUPERCRATE uses third-party APIs to perform technical functions such as:

• Audio analysis

• Audio conversion

• File processing

 

These services:

• Access data only temporarily to complete processing

• Do not retain your data after processing

• Permanently delete data once the task is complete

 

SUPERCRATE does not permit third-party services to use your data for their own purposes.

 

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4. Information We Do Collect

 

We collect limited information necessary to operate and improve the platform:

• Account information (such as email address)

• Feature usage data (which tools are used, performance metrics)

• Technical data (errors, load times, system performance)

 

This information is used only to:

• Ensure features are functioning properly

• Improve efficiency and user experience

• Fix bugs and optimize performance

 

We do not collect or analyze the contents of your projects.

 

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5. Payments

 

Payment processing is handled by third-party payment providers.

• SUPERCRATE does not store full payment or credit card information

• Payment providers handle data in accordance with their own privacy policies

 

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6. Data Security

 

We implement reasonable administrative, technical, and organizational safeguards to protect user information.

 

However, no system can be guaranteed to be 100% secure. By using SUPERCRATE, you acknowledge this inherent risk.

 

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7. Data Retention & Deletion

• Users may cancel their subscription at any time

• Upon account cancellation and closure, all user data is permanently deleted

• Deleted data cannot be recovered

 

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8. Your Rights

 

You may:

• Request access to your account information

• Request correction of account details

• Request deletion of your account and data

 

Requests can be submitted through the in-app Support section.

 

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9. Governing Law

 

This Privacy Policy is governed by the laws of Ontario, Canada.

 

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10. Changes to This Policy

 

We may update this Privacy Policy from time to time.

• Updates will be posted within the app or on our website

• Continued use of SUPERCRATE after changes indicates acceptance of the updated policy