Refund Policy
Refund Policy
SUPERCRATE Refund & Cancellation Policy
Last updated: [ Jan 23, 2026]
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1. Demo & Trial (Primary Evaluation Period)
SUPERCRATE provides a full-feature trial through a booked demo.
• Trial length: 14 days
• All features are fully enabled, including saving, exporting, and generating assets
• If you need more time, you can request a trial extension through Support
The demo and trial period are intended to allow you to fully evaluate SUPERCRATE before purchasing.
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2. First-Time Purchases
Monthly & Quarterly Plans (First-Time Purchase)
• Non-refundable
• A full demo and trial are provided prior to purchase
• Access is immediate and unrestricted upon activation
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Annual Plans (First-Time Purchase)
• Non-refundable
• No partial or pro-rated refunds for cancellations made mid-term
Annual plans are intended for users who have completed a demo and are ready to commit.
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3. Subscription Renewals (Monthly, Quarterly or Annual)
We understand that renewals can occasionally be missed.
• Renewal charges may be refunded within 48 hours of the charge time
• Requests made after 48 hours are not eligible
• The 48-hour window begins from the time the charge is processed, not from when it is noticed
Cancellations prevent future charges but do not retroactively refund prior billing periods.
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4. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted inside the app.
Process:
1. Open the Support section from the sidebar
2. Submit a formal cancellation or refund request
Response time:
• Support requests are reviewed within 24 hours
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5. Refund Processing Time
If a refund is approved:
• Funds typically appear in your account within 5–10 business days
• Timing depends on your payment provider and financial institution
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6. Demo Bookings
• Demo bookings are free
• No payment is required
• No refunds apply
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7. Exceptional Circumstances
In rare cases involving:
• Significant service disruptions
• Platform-wide outages
• Critical operational issues
Refunds may be evaluated on a case-by-case basis, at SUPERCRATE’s discretion.
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8. Downgrades
• Annual subscriptions cannot be downgraded to monthly plans mid-term
• Users may cancel to prevent future renewal
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9. Cancellations & Data Deletion
• Subscriptions can be canceled at any time from the account dashboard
• Upon cancellation and account closure, all user data is permanently deleted
• Data recovery is not possible after deletion
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10. Abuse & Edge-Case Protection
SUPERCRATE reserves the right to deny refunds in cases of:
• Repeated refund requests
• Abuse of the demo or trial process
• Attempts to circumvent billing or access controls
All decisions are made in good faith.
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11. Governing Law
This policy is governed by the laws of Ontario, Canada.